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Who we are
ModusFi Software Technologies Limited, operating as ModusFi, is responsible for the personal information described in this notice.
Email: [email protected]
This notice explains how we handle personal information when you visit modusfi.io, contact us or enquire about our services. Information about processing personal data when delivering client projects will be provided separately where appropriate.
Information we collect
When you contact us, we collect your name, email address, message and any other information you choose to provide. We may also retain correspondence relating to your enquiry.
Our website infrastructure and security services process technical information such as IP addresses, browser and device information, requested pages, timestamps and security signals.
Please do not include passwords, account credentials or sensitive personal information in your enquiry.
Why we use your information
We use personal information to:
- Respond to enquiries and discuss our services.
- Take steps you request before entering into a contract with you.
- Operate and secure our website, prevent spam and investigate misuse.
- Handle privacy requests, complaints and applicable legal obligations.
For general business enquiries and website security, we rely on our legitimate interests in communicating with prospective customers and protecting our services. We must balance these interests against your rights and interests.
Where you personally request steps towards a contract with us, we may rely on steps necessary before entering into a contract. Where processing is required by law, we rely on the relevant legal obligation.
Providing enquiry information is voluntary, but we may be unable to respond without sufficient contact details.
Who receives your information
Access within ModusFi is restricted to authorised customer-services personnel and others who need it to handle your enquiry or meet our responsibilities.
We use external services to operate the website and handle communications:
- Cloudflare: website hosting, network security and Turnstile spam protection.
- Postmark: delivery of contact-form emails, when the integration is operational.
- Email mailbox services: storage and management of enquiry correspondence.
- Google Fonts: delivery of the website’s fonts. Your browser connects to Google’s servers, which receive technical information including your IP address.
We may also disclose information to professional advisers or authorities where necessary for legal obligations or legal claims.
We do not sell your personal information or use contact-form submissions to enrol you in marketing campaigns.
Cookies and similar technologies
We do not currently use advertising or website analytics tools.
We use Cloudflare Turnstile to distinguish legitimate visitors from automated traffic. It processes browser, device and network signals for security purposes. Further information is available in Cloudflare’s Turnstile Privacy Addendum.
International processing
Some service providers may process personal information outside the United Kingdom.
Contact [email protected] for information about where your personal information is processed and the arrangements applicable to those transfers.
How long we keep information
For enquiries that do not result in a client engagement, we retain correspondence for up to 12 months after the last substantive contact, then delete it.
Where an enquiry becomes a client engagement, relevant information becomes part of the client record and is subject to the retention arrangements explained for that engagement.
We may retain relevant information longer where necessary to meet a legal requirement or establish, exercise or defend legal claims.
Your rights
Depending on the circumstances, you may have rights to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion or restriction of its use.
- Object to processing based on legitimate interests.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on consent.
These rights are subject to applicable conditions and exceptions.
Contact [email protected] to exercise your rights. We may request proportionate information to verify your identity. We normally respond within one calendar month, subject to any extension or other provision permitted by law.
We do not use enquiry information to make solely automated decisions producing legal or similarly significant effects.
Questions and complaints
Please contact [email protected] if you have a concern about how we handle personal information.
We will acknowledge privacy complaints within 30 days, investigate them, keep you informed and communicate the outcome without undue delay.
You also have the right to complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint.
Changes to this notice
We will update this notice when our activities or processing arrangements change. The date above indicates the latest revision.